Refund Policy

Last updated: February 2026

1. 14-Day Money-Back Guarantee

If you are not satisfied with your Agent Hand Pro purchase, you may request a full refund within 14 days of the original purchase date, no questions asked.

2. How to Request a Refund

To initiate a refund:

• Email contact@asymptai.com with the subject line "Refund Request"
• Include the email address used at purchase and your order ID (from your Paddle receipt)
• We will process your request within 2 business days

3. Refund Processing

Refunds are processed by Paddle, our payment provider. Once approved, the refund will be returned to your original payment method within 3–5 business days, depending on your bank or card issuer.

4. License Revocation

Upon issuing a refund, your Pro license will be immediately deactivated. Running agent-hand login will no longer succeed, and Pro features will become unavailable.

5. Eligibility

Refunds are available for:

• Purchases made within the last 14 days
• First-time purchases of a given license tier

Refunds are not available for:

• Purchases older than 14 days
• Renewals where the previous period was already refunded

6. Contact

For refund questions, contact us at contact@asymptai.com.